Platform Support Lead

About the role

As the Platform Support Lead at ND&Co, based in Sydney, NSW, you will be at the forefront of managing and supporting the ServiceNow platform for our diverse clientele, including Corporate, Government, and Not-for-Profit sectors in Australia and the Asia Pacific Region. This full-time position, offering a salary of $110,000 - $140,000 plus super, is designed for individuals who are not only proficient in technical aspects but also adept in providing exceptional support and leadership within the ServiceNow environment. Your role will be instrumental in maintaining, troubleshooting, and enhancing the ServiceNow platforms, ensuring they operate smoothly and efficiently.

Skills Required

Technical Expertise & Experience: Profound knowledge and experience in ServiceNow platform administration are essential. You should have a thorough understanding of the platform's current release functionalities and upgrade procedures and be skilled in managing system access and security.
Problem-solving skills: Strong analytical abilities to evaluate, troubleshoot, and resolve technical issues promptly and effectively.
ServiceNow Certifications: Required certifications include ServiceNow System Administrator, with CIS certifications and Certified Application Developer (CAD). Any additional certifications are advantageous.
Communication Skills: Excellent written and verbal communication skills are crucial for effective collaboration with team members, clients, and partners.
Leadership and Management: Ability to manage a team, delegate tasks, and provide training and mentorship to support analysts.

Essential Tasks

Primary ServiceNow Administrator: Manage and oversee the ServiceNow platform for our clients, ensuring its optimal performance and security.
Technical Support and Consultation: Provide expert advice and support on technical aspects related to the development and support of ServiceNow.
Task Management and Delegation: Efficiently organise and assign daily support tasks, ensuring timely and effective resolution of issues.
Platform Enhancements: Conduct regular upgrades, releases, patches, and hot fixes to ensure the ServiceNow environments are up-to-date and functioning efficiently.
Client Engagement: Actively participate in customer meetings for support, production releases, and governance, serving as the key point of contact between clients and support teams.
Continuous Improvement: Drive continual enhancements of the ServiceNow platform, keeping up with the latest trends and technological advancements.
Team Training and Development: Educate and train support analysts in the administration and maintenance of ServiceNow, sharing your knowledge and expertise to foster team growth.

Does this sound like you?

We encourage you to apply below to join our team at ND&Co if you tick the required boxes and are a Sydney-based Australian Citizen or Permanent Resident. Your role as a Platform Support Lead will be key in our ongoing success and growth.