Implementation Specialist

About the role

As an Implementation Specialist at ND&Co, you are responsible for bridging the gap between ServiceNow technology and our clients' unique business needs. This role is pivotal in transforming the enterprise service experience of employees and customers across various industries. Your primary responsibility is to optimise company processes based on ITIL/ITSM best practices, implementing ServiceNow solutions that deliver tangible business value.

This role is ideal for those who deeply understand ServiceNow products and excel in customer engagement and aligning technological solutions with business objectives. As an Implementation Specialist, you're not just implementing a product; you're reshaping how businesses operate and enhancing their overall service experience.

Skills Required

In-depth ServiceNow Knowledge: Profound understanding of the ServiceNow platform, with the ability to deploy and customise it according to specific business needs.
Business Process Acumen: Skilled in optimising processes based on ITIL/ITSM best practices, enhancing overall organisational efficiency.
Customer Engagement: Strong abilities in engaging with clients, understanding their vision, and aligning it with their business objectives and project plans.
Problem-solving Expertise: Excellent problem-solving skills, capable of providing innovative solutions to complex business challenges.
Detail-Oriented Approach: A meticulous attention to detail, recognising the significance of accurate and effective implementation.
Problem-Solving Skills: Strong analytical and problem-solving skills are critical, as you will analyse processes and create automation to enhance platform efficiency.
Communication Skills: Proficient written and verbal communication skills are crucial for effectively collaborating with team members and clients.

Essential Tasks

Solution Implementation: Tailor and implement specific ServiceNow features or the entire platform at customer sites, ensuring alignment with agreed standards of quality, time, effort, and cost.
Process Optimisation: Assist global companies in transforming their service experience by optimising processes across various departments using ServiceNow solutions.
Client Consultation: Engage in meaningful discussions with clients to inform and shape their vision, ensuring the realisation of effective project plans.
Benefit Maximisation: Implement solutions that enable clients to gain the maximum benefit from the ServiceNow platform.
ServiceNow Ambassadorship: Represent ServiceNow's interests and standards, performing work on their behalf for their customers, focusing on precision and excellence.

Does this sound like you?

We encourage you to apply below to join our team at ND&Co as an Implementation Specialist and play a transformative role in how businesses leverage technology to achieve their goals. You are not just implementing a platform but shaping the future of enterprise service solutions.